Welcome to Tikdum. These Terms & Conditions ("Terms") are an agreement between you and Tikdum ("we", "us", "our"). By creating an account, booking a service, or using our apps or website, you agree to these Terms. If you do not agree, please do not use Tikdum.
1. What Tikdum is
Tikdum is an online marketplace that helps customers find and book independent local service providers — for example cleaning, AC and appliance repair, plumbing, electrical work, pest control and salon services. Tikdum is not the provider of these services. Each service is performed by an independent provider, who is not our employee or agent.
2. Your account
- You must be at least 18 years old and able to enter a binding contract.
- You sign in with your phone number using a one-time code sent over WhatsApp. Keep your phone and codes private and never share them.
- Give accurate information (name, address, contact number). You are responsible for activity on your account.
- You can delete your account at any time from the app (Profile → Delete account) or by following the steps on our delete account page.
3. Booking a service
- Services, prices and discounts are shown in the app. The price shown when you book is the price you agree to, unless you and the provider agree on a change for extra work through the app.
- Availability depends on providers in your area. We may show a service as unavailable, or not yet available in your area.
- A booking is confirmed once a provider accepts it. A provider may decline a request, and we may cancel a booking if the details are wrong or incomplete.
- You must be reachable at the booked address and time, and give the provider safe access to do the work.
4. Payments
The payment methods available for your booking are shown at checkout and in your booking details. Pay only what is shown for the booking, and only for work completed. Please do not pay a provider outside the app for a booking made on Tikdum.
5. Cancellations and rescheduling
You can cancel a booking from the booking details screen before the service starts. Repeated late cancellations or no-shows may lead us to limit your account. Providers who cancel without good reason may be suspended. If a provider cancels, we will help you rebook.
6. Booking protection and refund claims
Bookings made and completed through Tikdum are covered by Tikdum Booking Protection, which includes a genuine service guarantee, damage protection up to ₹1,000, a fair price guarantee, and help in an emergency. You can raise a claim from the Booking Protection screen in the app, with a short description of what went wrong. Our team reviews each claim and may ask for photos or other details. Booking Protection applies only to bookings made through Tikdum — arranging or paying for service outside the app is not covered.
7. Service providers
- Providers on Tikdum are independent businesses or individuals. They complete identity verification before taking bookings, but we cannot guarantee any particular outcome of their work.
- Providers agree to do the work with reasonable skill and care, to be courteous and on time, and to follow the law.
- Providers may be charged a platform or communication fee, shown to them in the Tikdum Business app.
8. Reviews and messages
You may rate a provider and write a review after a booking. Reviews must be honest, based on your own experience, and free of abuse, threats, or personal information. You may also message your provider about a booking. We may remove content that breaks these Terms.
9. What you must not do
- Use Tikdum for anything unlawful, or to harass, threaten or cheat anyone.
- Create fake accounts or bookings, or misuse offers, referrals or discounts.
- Try to bypass the app to avoid fees, or ask providers to do so.
- Interfere with the apps or website, scrape data, or try to gain access you are not allowed to have.
We may suspend or close accounts that break these Terms or put others at risk.
10. Offers and referrals
Discounts, offers and referral rewards are shown in the app, may be limited in time or number, and may be changed or withdrawn. They have no cash value unless stated.
11. Our responsibility
Because Tikdum is a marketplace and not the service provider, to the fullest extent allowed by law we are not responsible for the quality, timing or outcome of a provider's work, or for indirect or consequential losses. Nothing in these Terms limits any right you have under Indian consumer law or any liability we cannot lawfully exclude. Where we are responsible to you, our total liability for a booking is limited to the amount paid for that booking, except for claims accepted under Booking Protection (section 6).
12. Privacy
Our Privacy Policy explains what information we collect and how it is used, and forms part of these Terms.
13. Changes to these Terms
We may update these Terms from time to time. If a change is important we will notify you in the app or by updating the effective date above. If you keep using Tikdum after a change, you accept the updated Terms.
14. Governing law and disputes
These Terms are governed by the laws of India. Please contact us first and we will try to resolve any complaint quickly. Courts at Jammu, Jammu & Kashmir, India have jurisdiction over disputes that cannot be settled this way, without affecting any rights you have under consumer protection law.
15. Contact us
Questions or complaints? Email support@tikdum.com or call +91 94191 49336.